First Virtual Communications 1150E manuals

First virtual communications 1150E User Manual (154 pages)

Brand: First-virtual-communications | Category: Phones | Size: 2.46 MB |

English

Table of contents

IP Phone 1150E

1

Title page

1

Revision history

3

Contents

10

Call Center phone

11

Automatic Call

11

Distribution phone (ACD)

11

Basic features

12

Telephone controls

15

Telephone display

22

Security features

23

Entering and editing text

26

(Part 2 of 2)

29

Soft key Description

29

Connecting the components

30

Before you begin

31

4 Wall-mount holes (Method A)

34

2 Rivet slots

34

(Method B)

34

Configuring Telephone Options

36

Adjusting the volume

38

Selecting a language

40

Accessing display diagnostics

41

Choosing a local dialpad tone

42

Viewing phone information

43

Diagnostics

43

Selecting a headset type

44

Configuring call log options

45

Choosing a ring type

50

Changing feature key labels

52

Configuring Live Dialpad

54

Using the Password Admin menu

56

Call Center Agent/Supervisor

59

Features

59

Assignment (MQA)

60

Default login

62

Agent logout

63

Call Center Agent features

64

Call Forcing

65

The Emergency Key

66

Use Not Ready

66

Activate Make Set Busy

67

Making non-ACD calls

67

Contact your supervisor

68

Agent Keys

72

Answer Agent

73

Answer Emergency

73

Call Agent

74

Headset Port

74

Observe Agent

75

Interflow

77

Night Service

77

IP Phone 1150E non-ACD call

79

Using Predial

80

Using Auto Dial

81

Using Ring Again

82

Using Last Number Redial

83

Using Speed Call

83

Using System Speed Call

85

Using Intercom calling

86

Answering a call

87

While on an active call

88

Transferring a call

89

Using Timed Reminder Recall

90

Using Attendant Recall

91

Using Call Park

91

Displaying incoming calls

93

Tracing a Malicious call

94

Using Enhanced Override

100

Using Forced Camp-on

101

Override Feature

102

Using Privacy Release

103

Using Radio Page

103

Note 2:

104

Note 1:

104

Using Voice Call

105

Additional Call Features

106

Activate Automatic Answerback

108

Activate Call Pickup

108

Use Call Waiting

109

Forward calls

111

Forward internal calls only

112

Use Remote Call Forward

113

Secure your phone

115

Set up a Conference call

116

Join a call

117

Use Group Call

119

Note 3:

120

Additional phone features

122

Using the Callers List

125

Using the Redial List

127

Using Virtual Office

129

Logging in to Virtual Office

130

Locating Remote Server

131

Logging out of Virtual Office

135

Using Media Gateway 1000B

138

Using Test Local Mode

139

Using Resume Normal Mode

139

Troubleshooting MG 1000B

140

Regulatory and safety

141

Terms you should know

145

First Virtual Communications devices